Wig Warranty Guidelines

[Katie]

Accidents happen...
No matter how careful we are, we've all had a cosplay accident. Whether your wings got caught in an elevator door, you spilled your Ramune on your satin robes, or snagged your wig in a low-hanging plant.

That's why I'm offering warranties for my Character Wig designs. These can be purchased separately from your wig order at any time before your delivery date, and are good for 2 years, or two repairs, whichever comes first.

The cost of the warranty is based on the minimum styling fee of your wig. Here's an example:

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"Dorothy (Big O)"

Base Materials:
Medium Length Wig
Styrofoam Wig Form
MicroMesh Wig Cap
Base Materials Cost $43 -Refundable-
US Packaging & Shipping $10 -Refundable-


Minumum Styling Fee: 3 Units Required x $10 = $30 -Not Refundable-

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So if you ordered a wig with a $30 styling minimum fee, you may purchase a warranty for it for $30. Your warranty will go into effect on the date of delivery, not your date of purchase.

What is covered by the Wig Warranty?
If you purchase a Wig Warranty from me, I agree to do free repairs of "reasonable damage" for either two years, or two repairs, (whichever comes first...) on the wig you have purchased the warranty for. "Reasonable damage" includes:

* Limp Curls or Bangs
* Snagged Ponytails
* Excessive Tangles
* Smooshing Damage from Shipping
* Detached Odangos or Extensions
* Loose Stitching

There are types of damage that are not covered by the warranty. These are the types that result from abuse and mistreatment of the wig. My wigs are built to last with good care and storage, and I will be able to tell right away if the wig you send for repairs has been modified or improperly cared for. (Or stored in a pile of clothes...) Types of damage that are not covered by the warranty include:

* Heat Damage
* Cutting Damage
* Staining
* Chemical Damage
* Crushed Odangos or Foamcore
* Tearing of the Mesh

If you have a wig under warranty that you need repairs for, simply email me a picture of the damage, and I will determine whether or not it is repairable. Turn around time for repairs is determined by the fullness of my work schedule. The cost of return shipping is included in the warranty.

-Katie